Nondiscrimination notice & language assistance services

The RightCare Clinic complies with applicable Federal civil rights laws and does not discriminate against or exclude patients on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.

The RightCare Clinic:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters, video remote interpreting or other aids for deaf and hard of hearing individuals
    • Written information in multiple formats including large print, audio, accessible electronic formats, or other formats for visually impaired individuals.
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters or a language line
    • Information written in other languages

If you need these services, contact 616-888-3709.

How to File a Grievance

If you believe the RightCare Clinic has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion, you can file a grievance with:

RightCare Clinic
743 E Beltline Ave NE, Grand Rapids, MI 49525
Telephone: 616-888-3709
Email: compliance@ecs-wmi.com

You can file a grievance in person, by mail, phone, or email. If you need help filing a grievance, a RightCare Clinic representative is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)

Complaint forms are available by visiting https://www.hhs.gov/ocr/complaints.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 616-888-3709.

Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 616-888-3709.

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 616-888-3709.

SYRIAC: 616-888-3709ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܲܒܠܝܼܬܘܿܢ ܚܸܠܡܲܬܹܐܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 616-888-3709.

Albanian: KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 616-888-3709.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 616-888-3709.

Bengali: লক্ষ্য করুনঃ যদি আপনি বাংলা, কথা বলতে পারেন, তাহলে নিঃখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন616-888-3709.

Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 616-888-3709.

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 616-888-3709.

Italian: ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 616-888-3709.

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。 616-888-3709.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 616-888-3709.

Serbo-Croatian: OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 616-888-3709.

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 616-888-3709.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

Other Instructions for Notice

Contact our privacy officials at compliance@ecs-wmi.com or 616-888-3709

  • Diana Nordlund, DO, JD, FACEP, Corporate Compliance Office
  • Angela Skinner, BSN, RN, CPEN, CPHRM, Risk and Clinical Quality Manager